Once it arrives, you'll need to return the item at your expense before we can issue a refund that does not include shipping costs.For orders from our Threadless catalog, please contact their customer service through the Help & Returns link on our Threadless store. However, once an item has been created, it can't be stopped due to our fast delivery policy. If your order hasn't entered the printing process, we can cancel and refund it. If you encounter any issues with your purchase, please reach out to Threadless support directly for assistance or email Cancelling an Order: Threadless:įor items purchased through Threadless, they offer a 100% happiness guarantee, allowing you to easily exchange or return them. Pay close attention to care instructions, especially for hand-painted items, which cannot be ironed and must be air-dried. For more details about our upcycling process, please refer to the FAQ section. Store credit excludes original shipping costs.Īll gently used and upcycled fashion items are final sale, and we don't offer refunds.You'll receive store credit to repurchase after we receive your item.Items for exchange must be unwashed, unworn, and pet/human hair-free.Once received, we upcycle and resell it to minimize fabric waste. Since we create each item after your order, returns can only be accepted if we receive the item back. However, please note that you are responsible for the shipping costs. If you're unsatisfied with your slow fashion item, you have a 14-day window to exchange it from the date of delivery. Please contact for inquiries, and we'll respond within 1-3 business days. Please refer to the relevant policy below based on your purchase. We have different policies for slow fashion, upcycled fashion, and Threadless products. Whether you can exchange a product depends on the type of item you purchased.
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